Responsible Gaming

Gambling always carries a risk of financial loss. You should only play using money you can afford to lose and never use funds needed for rent, bills, debts, or everyday living.

To gamble responsibly and protect your financial and emotional health:

• Treat all games as a form of paid entertainment, not a way to earn income.
• Set a clear budget before you start playing and stick to it.
• Decide in advance how much time you want to spend gambling.
• Take regular breaks so that your decisions stay calm and considered.
• Avoid gambling if you feel stressed, upset, under the influence of alcohol, or distracted.

Slots Shine offers control tools that help you manage your play:

• Deposit limits: You can cap how much you add to your account daily, weekly, or monthly.
• Loss limits: You can restrict how much you are prepared to lose in a set period.
• Session reminders: You can receive alerts about how long you have been playing.
• Time-out options: You can pause your account for a short, set period.
• Self-exclusion: You can block access to your account for a longer duration if you need a complete break.

Responsible gaming means using these tools, monitoring your behaviour, and seeking support if your gambling starts to feel difficult to control.

Gambling addiction can develop gradually and may be hard to see in yourself at first. It is important to notice early warning signs so you can act quickly and protect your wellbeing. Problem gambling is a serious condition that requires attention and, in many cases, professional support.

Possible indicators of a gambling problem include:

• Increasing the amount you bet to feel the same level of excitement.
• Chasing losses or trying to win back money you have lost.
• Spending more time or money gambling than you planned.
• Hiding or lying about your gambling activity to friends or family.
• Using gambling to escape from stress, low mood, anxiety, or other problems.
• Neglecting work, studies, or family duties because of betting or gaming.
• Feeling restless, irritable, or low when you try to cut down or stop.
• Borrowing money, selling items, or using credit to fund gambling.
• Continuing to gamble despite financial problems or relationship conflict.
• Feeling guilt, shame, or loss of control about your gambling behaviour.

If you recognise several of these signs in yourself or someone close to you, it may indicate gambling addiction that needs prompt help and structured support.

Betting addiction is treatable, and many players regain control through a mix of practical steps and professional support. Asking for help is a sign of responsibility towards yourself and those around you.

Practical measures that can support recovery and prevent gambling problems from worsening include:

• Be honest about the problem: Acknowledge that gambling is harming your finances, mood, or relationships.
• Use account controls: Apply strict deposit and loss limits or request self-exclusion on Slots Shine and other gambling accounts.
• Take a full break from gambling: Use long-term self-exclusion and avoid gambling websites, apps, and venues.
• Block access to gambling sites: Install gambling blocking software on your devices.
• Share your situation: Talk to a trusted friend or family member to reduce secrecy and get emotional support.
• Seek professional help: Contact specialist gambling support services or counsellors in the United Kingdom.
• Review your finances: Create a realistic budget, prioritise essential costs, and consider speaking to a free debt advice charity.
• Change daily routines: Replace gambling time with other activities, such as exercise, hobbies, or social events.
• Avoid triggers: Stay away from situations, adverts, or people that strongly encourage you to gamble.
• Monitor your progress: Keep a simple record of days without gambling and reflect on how your wellbeing improves.

Slots Shine supports your decision to seek help and use safety tools, and encourages you to focus on long-term control rather than short-term wins.

Independent support is available throughout the United Kingdom for anyone affected by gambling addiction, including family members. These organisations provide free, confidential advice, information, and counselling.

Main external help and support services include:

• GamCare – National Gambling Helpline, live chat, and treatment services: https://www.gamcare.org.uk/
• National Gambling Helpline (run by GamCare): Call 0808 8020 133, 24 hours a day.
• GambleAware / BeGambleAware – Information, self-help tools, and links to local treatment: https://www.begambleaware.org/
• NHS gambling support – NHS specialist clinics and advice for gambling problems: https://www.nhs.uk/live-well/addiction-support/gambling-addiction/
• Gamblers Anonymous UK – Peer support meetings and resources: https://www.gamblersanonymous.org.uk/
• Gordon Moody – Residential and online treatment for severe gambling problems: https://gordonmoody.org.uk/
• Debt advice charities such as StepChange (https://www.stepchange.org/) and Citizens Advice (https://www.citizensadvice.org.uk/) for financial guidance.

These services operate independently from Slots Shine and can offer impartial advice, structured support, and treatment options.

If you are concerned about your own gambling or someone else’s, you can contact Slots Shine customer support for information on account controls and responsible gaming tools. Our team can help explain limits, time-outs, and self-exclusion options available to players in the United Kingdom.

You can contact Slots Shine support through:

• Live chat: Accessible via the help section of the website for real-time assistance.
• Email: Send your questions or concerns to our dedicated support email address listed in the contact area of the site.
• Online contact form: Submit a detailed request through the form on our support page.

When you contact support, you can request information about responsible gambling, ask for account reviews, or obtain guidance on further help resources.